Question 1

WHAT IS THE WARRANTY ON ARCTIC NORTH PRODUCTS AND HOW DOES IT WORK?

Accepted Answer

Arctic North provides a manufacturer’s 1 year limited warranty against defective jackets from the date of purchase. This warranty only applies to authentic products purchased directly from www.arcticnorth.com or an authorized retailer. In order to take advantage of the warranty, the product must be brand new, must have its original packaging, and come with the receipt provided at the date of purchase. The warranty does not apply to normal wear and tear or variations in color.

Question 2

HOW CAN I MAKE A RETURN OR EXCHANGE?

Accepted Answer

If you are not satisfied with a product bought directly from the Arctic North website, send us an email to info@arcticnorth.ca with an explanation as to what the concern or problem is and the sales department will contact you. Please keep in mind that all customized jackets (Premium Jackets) cannot be returned or exchanged. If the return is authorized, the procedure is as following:

Contact info@arcticnorth.ca to obtain an return authorization number (RAN)

​Please ship or deliver the unworn item along with the number to: Arctic North 201-8815 Av. du parc, Montreal ,QC, H2N 1Y7, Canada

Kindly Note that the Return & Exchange shipping fees are paid by the customer. The exchange or Return should be done within a limit of 14 days only.

​​PLEASE NOTE ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR RETURNS ARE ACCEPTED.

FAQ

Frequently asked questions

WHAT IS THE WARRANTY ON ARCTIC NORTH PRODUCTS AND HOW DOES IT WORK?

HOW CAN I MAKE A RETURN OR EXCHANGE?