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Return and Exchanges

If you are not satisfied with a product bought directly from the Arctic North website, send us an email to info@arcticnorth.ca with an explanation as to what the concern or problem is and the sales department will contact you. Please keep in mind that all customized jackets (Premium Jackets) cannot be returned or exchanged. If the return is authorized, the procedure is as following:

Contact info@arcticnorth.ca to obtain an return authorization number (RAN)

Please ship or deliver the unworn item along with the number to: Arctic North 201-8815 Av. du parc, Montreal ,QC, H2N 1Y7, Canada

Kindly Note that the Return & Exchange shipping fees are paid by the customer except the exchange for once only is paid by the company. The exchange or Return should be done within a limit of 14 days only.